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With the rapid proliferation of media channel choices, once-simple ways
to reach a mass target audience have been lost. Commuters tune in to
hundreds of commercial-free satellite radio stations in their cars. At
home, they stream commercial-free music feeds online. And if you don’t
TiVo your favorite shows and fast-forward through commercials, trust
me, you will soon. The morning newspaper is even old news by the time
it hits your driveway.
This transformation has a huge effect on a mass marketer’s
ability to blanket a target audience with a message. There is no such
thing as a mass captive audience. Saturating a target market with a
message requires a multimedia extravaganza that few can afford. So how
can you achieve maximum target audience penetration? Goodyear uses a
blimp. That’s one way to get everyone’s attention. But it’s hard to get
them to read anything more than the logo unless you send them all
binoculars.
“Send” is the operative word. You could send them all
binoculars, but that would be ridiculous. However, you can put your
message directly into their hands. One media vehicle still has no
competition: the mailbox. People still read their mail every day,
looking at each piece, lest they miss a bill, a check or the annual
family letter with news from relatives afar.
Today, only one way exists to penetrate a specific mass market
completely, and that is with a resident list. With a good resident
list, every member of a captive audience in your mass target market
will touch and possibly read your message. These “occupant” lists have
come a long way since ADVO began its first shared-mail resident mailing
program, and thus the whole concept of market saturation, more than 20
years ago. Yet many marketers mistakenly regard resident lists as if
nothing has changed since 1983.
So let me dispel a few misconceptions and tell you what’s new
in saturation marketing and why it needs to be part of any campaign
with mass appeal:
Personalization. If addressing your customers by name
is important to you, then by all means ask for the names. A good
saturation list should have plenty of first and last names with the
ability to select names only, or where name available.
Targeted saturation by demographics and ethnicity.
State-of-the-art saturation lists can take you into neighborhoods with
seniors, families with children, high home values, high or low incomes
and all other demographic criteria found on response lists. Marketers
also are targeting messages to specific ethnic groups and appealing to
their unique consumer preferences. There is no better way to reach
these diverse groups en masse than in their neighborhoods as identified
by robust saturation databases.
Targeted saturation by lifestyle. Lifestyle indicators
such as travel, exercise and do it yourself are also appended to
saturation files with the help of data appenders like Claritas and
Experian.
Mail as few or as many as you like. With complete
coverage of all carrier routes combined with targeting data, you can
mail to groups of prime prospects as low as 200-300 households in a
desired location, targeted neighborhoods in metro areas or blanket
entire regions.
Affordable to mail. Saturation files are the cheapest, most
cost-effective lists, generally priced at less than $15 per thousand
names. They offer the greatest postal discounts, calling for as low as
15.3 cents per mail piece.
Eliminate waste. Depending on your message, you
may want to eliminate certain types of dwellings such as trailers or
apartments, which can cut postage and printing by another 25 percent or
more.
Businesses. Once reserved for consumer addresses, saturation lists now can provide business records.
Experience. Good saturation lists are backed by
trained, experienced direct marketing professionals who guide you
through the vast amount of marketing opportunities that comes with a
list of 143 million records and hundreds of pieces of data on each
record. They know how to get you the highest return on advertising
investment.
Not all saturation lists are the same, though. The most
accurate ones are housed by list owners who frequently mail the files
themselves and invest resources in maintaining the accuracy and
integrity of the file.
A top-quality resident list is compiled from a single
source and updated monthly where there is a constant exchange of
address information directly with the U.S. Postal Service. The most
deliverable lists use a single source of data maintained in Enhanced
Carrier Route Walk Sequence. Finally, the most complete saturation
efforts require that simplified addresses on rural routes are converted
to city-style addresses.
So, while saturation mailing remains the only vehicle
for mass-market coverage, this tried-and-true medium has many new bells
and whistles that can help your bottom line. With affordable list cost,
maximum postal discounts and increased response because of targeting
capabilities, you will increase your return on advertising investment.
Now let me go watch that show I TiVoed last night.
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